7-Day Return Policy
We accept authorized returns within 7 calendar days from the date the product was received by the buyer or original recipient unless otherwise specified at the time of purchase.
All authorized returns must be unused and in their original condition, including all items and components that were included in the original package. Items to be returned must not have been disassembled, mounted, modified, or damaged due to incorrect installation or user error. chassis.ng will not be held responsible for installation or labour expenses, towing expenses, additional repair expenses, or rental car expenses caused by the use of wrong or defective parts during installation.
If your shipment arrived with a damaged or incorrect item, please repackage the item(s) in the original shipping container and refer to our Return Procedure (below).
Upon receipt of your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. If you receive missing, damaged, or incorrect parts, please call us immediately so we can assist you in processing a return for replacement or refund. We are not responsible for missing, damaged, or incorrect parts after 7 calendar days for all products, regardless of the party at fault. We are also not responsible for lost or stolen packages and all such claims must be processed through the shipping company.
NOT ALL PRODUCTS/PARTS ARE ELIGIBLE FOR RETURNS.
The following parts or products are NOT RETURNABLE for whatever reason:
- Service Manuals (unless they are sealed and in their original condition)
- Consumables – fluids, lubricants, screws, etc, unless unopen and unused
- Special-order products
- Custom-made products
- Painted parts
- Parts that have been modified
NOTE: Electrical parts are also not returnable if they have been plugged in or unsealed for any reason.
Simply send an email with the following information to us at [email protected]
- Customer’s name
- Email address
- Contact number
- Date of purchase
- Order number
- Part names
- A detailed explanation as to why the part is being returned
- Vehicle information